Over on the NN/g Web site, Jen Cardello has an educational post about how to make the Healthcare.gov Web page much more readily navigable. It’s heavily focused on usability in the account set-up process, and it’s a beauty.
Alert readers will recognize NN/g (AKA the Nielsen Norman Group) as the public face of Jakob Nielsen, Don Norman, and their colleagues. Jen Cardello is a director for the operation. Learn more at http://www.nngroup.com/people/.