Learning from Healthcare.gov’s Web woes

Over on the NN/g Web site, Jen Cardello has an educational post about how to make the Healthcare.gov Web page much more readily navigable. It’s heavily focused on usability in the account set-up process, and it’s a beauty.

Alert readers will recognize NN/g (AKA the Nielsen Norman Group) as the public face of Jakob Nielsen, Don Norman, and their colleagues. Jen Cardello is a director for the operation. Learn more at http://www.nngroup.com/people/.

Advertisements

Leave a comment

Filed under News, Other sites, Technology

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s